As a global leader in helping organisations improve how they acquire, access, and manage information technology, Insight employs teammates in each region of the world to provide support in local languages, time zones, and currencies to more than 5,600 global customers located in 170 countries. Today, our expanded global software line of business is supported by integrated headquarters, local field offices and operations centres in North America, EMEA and APAC. We provide service in 17 languages and 13 currencies with complete "follow the sun" support capabilities.

Global Support
Critical to your business is selecting a global reseller who can provide support, reporting, and fulfillment services for procurement of software–with true global abilities. In the software world, true global procurement is difficult at best. Issues arise around emerging markets like China, taxation in foreign countries, asset management, and Sarbanes-Oxley. We consistently represent your interests by providing sound practical advice and manage publisher relationships to help reduce your costs. We have the systems in place to support consolidated provisioning as well as local in-country buying.

Benchmarking
Insight will work with you to benchmark your Microsoft agreement against clients of similar size and scope. Although confidentiality agreements do not permit us to share specific contract details, we can reveal market segmentsand average prices. Our historical knowledge of the unique needs of complex organisations, compared to where you are on your technology roadmap, will be matched against best practices we have seen succeed with other global clients.

Global Commitment
Your dedicated account team remains the primary contact throughout the entire sales and service implementation process, regardless of delivery methods or geography. Service level agreements assure consistent quality of service across the project. We believe this combination is a key differentiator from competitors that service a global client from a single country like the US or UK.

Global Account Management
A team of regional account managers is assigned for your primary locations to ensure consistency of service around the world. This service team works with your Global Account Manager to coordinate implementation rollouts for all your sites, deploy your global standards, and resolve regional purchasing issues. Your Global Account Manager is responsible for overall account management of all your locations, and acts as an escalation point for your account anywhere in the world. They coordinate internal communications within Insight, and instruct our global team on how to best provide service.

Partner-Managed Countries
Whilst our five operations centres serve our customers well in each region of the world, in some countries it makes more sense for us to form strategic alliances with local resellers who have already established solid business relationships within the region. Our strategic alliances give us critical insight into government bureaucracies and tax laws, as well as sales, language, and currency support. They also help provide proof of licensing, which is critical in countries with high software piracy rates and frequent audits. All data from our partners is consolidated into our Global Data Warehouse, enabling integrated reports, on demand, that gives an accurate picture of software across a multinational enterprise.