Insight Survey Reveals Top Enterprise IT Trends
What keeps IT pros up at night about the state of IT
- 35% Security/safety
- 22% Upgrading infrastructure
- 20% Optimizing IT operations (performance/customer service)
- 10% Staffing/IT talent
- 7% Controlling IT costs
Organizations are very effectively using technology to improve …
- 66% Business operations
- 72% The customer experience
Technology advancements expected to have the greatest impact on IT
- 44% Artificial Intelligence (AI) and machine learning services
- 18% Systems integrators that can build a hybrid data environment
- 11% Digital workplace collaboration tools
Top challenges for managing cloud spending
- 50% Determining best-fit workloads for public, private and hybrid cloud
- 42% Planning and allocating budget for cloud consumption
- 40% Lack of visibility of used services at the cost center, workload and app level
- 33% Lack of clarity around pricing
- 32% Dealing with shadow IT projects
The most critical technologies to digital innovation initiatives in the last 24 months
- 62% Cloud
- 50% Advanced analytics (AI, big data and machine learning)
- 44% Mobile devices and applications
- 34% The Internet of Things (IoT)
- 33% Collaboration technologies
The most critical objectives for digital innovation within organizations
- 52% Improve operations and business processes
- 47% Improve customer experience and customer relationships
- 39% Make employees more productive
- 38% Develop new products and/or services
- 34% Improve relationships with partners
IT supply chain areas that require the most improvement
- 47% E-procurement systems
- 47% Using providers to streamline the hardware lifecycle
- 46% Using a self-service e-commerce platform
- 45% Access to purchasing analytics
- 45% Using software asset management tools/services
Planned investments in the next 12 months to modernize the end-user experience
- 45% Switching to cloud architectures for improved identity and access management
- 42% Introducing more self-service and automation features
- 39% Migrating services and workloads to cloud-based platforms such as Microsoft®® Office 365®
- 38% Expanding access to mobile computing devices
- 36% Implementing provisioning for operating systems and applications
